All orders are shipped from ENGINE HQ located in Mordialloc, Victoria, Australia.

Shipping costs vary depending on which country you are shipping to and if you choose from the express or standard options.

Standard:

From $8.30AUD. Calculated by delivery location & package size at checkout.

Express:

From $11.30AUD. Calculated by delivery location & package size at checkout.

*Free shipping on orders over $150AUD. Not valid with any other promotion or merchandise sale. Subject to change.

We are unable to process more than one discount code at checkout.

You will receive a confirmation email with your tracking number.

Please note tracking can take up to 24 hours to update via the tracking link.

Track your order AU

Track your order INT

Firstly, go ahead and track your parcel HERE (AUS) and HERE (INT).

Secondly, double-check you have entered in your correct mailing address.

Still experiencing issues? Contact us here.

In the rare instance that your parcel has been lost our customer service team will happily investigate further.

Please contact them via email: info@engineswim.com with the below information.

• Order number
• Screenshot of email from Australia Post deeming parcel 'Lost in Transit' (LIT).
• Australia Post case number.

Please note this is subject to ENGINE's discretion.

No we don't.

All orders are processed Monday to Friday (excluding public holidays).

Yet you're welcome to visit our store during Saturday trading hours.

Please note each carrier has their own operating hours which may delay your parcel over the weekend.

We don’t have Afterpay at the moment, but you can still shop now and pay later with Zip.

Yes we do. Please refer HERE.

As a guide, we suggest starting off with your usual clothing size and matching it to our size guide.

If you're still in doubt, please contact our customer service team HERE.

When a customer purchases an Engine product from a third-party retailer, the return process is governed by the retailer's policies, not Engine's direct return procedures. This distinction arises because Engine's direct return policies apply specifically to products purchased directly from Engine.

Therefore, if a customer encounters an issue with an Engine product acquired through a third-party vendor, they must initiate the return or exchange process with that original place of purchase.

This ensures that the retailer, who facilitated the initial transaction, handles the return according to their established guidelines and customer service protocols.

We offer $10AUD flat rate shipping* for all returns within 30 days of purchase. To start a return, please contact us.

TERMS & CONDITIONS:

1. Items must be unworn and unwashed with all labels/tags and hygiene stickers attached. Products which are not meeting this criteria will be sent directly back to you.
2. Download and print this label. Attach it to your package containing your item and your original order's packing slip (as a form of identification) along with any other communication which may assist (for example, email correspondence with our customer service team if relevant).
3. A refund/store credit will be issued once your items have been received and inspected.

Note: Sale items may be subject to alternative return resolutions.

We aim to refund you within 14 days of receiving the item(s). Please contact us at info@engineswim.com if this time frame has been exceeded, but not before.

All returns are at ENGINE's discretion.

This is dependent on when we receive your items back.

Once the goods land at our warehouse we aim to refund you within 2-5 days via the same method you originally paid for your order.

Yes we do - please contact us to start an exchange.

We will place your refund back onto your account as store credit.